Privacy Policy

1. Overview

jin34 operates the online sports betting and casino platform accessible at https://jin34.cam (the "Website") and is committed to maintaining the highest standards of privacy and data security. We are the data controller responsible for your personal information and are accountable for how that information is handled throughout the entirety of our relationship with you.

We recognise that Indonesian players entrust us with sensitive financial and personal information. That trust obliges us to handle your data with care, transparency, and integrity. We collect only the information necessary to provide our services, verify player identities, process payments, prevent fraud, and comply with regulatory requirements. We do not sell your data to third parties, and we do not use it for purposes beyond those described in this Policy.

This Policy applies to all personal data processed by jin34 in connection with services offered to individuals residing in Indonesia, regardless of the device or access method used to reach our platform.

2. Definitions

Throughout this Policy the following terms carry the meanings assigned below:

• "Personal Data" — any information that identifies or could identify a living individual, directly or in combination with other data (e.g., name, email address, mobile number, IP address, device identifier).
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — jin34, the entity that determines the purposes and means of processing personal data collected via our Website.
• "Data Processor" — a third party that processes personal data on behalf of jin34 and under documented instructions (e.g., payment gateway providers, KYC verification vendors).
• "Player" / "You" / "User" — any registered or prospective account holder who accesses or uses jin34 services.
• "KYC" — Know Your Customer procedures required to verify your identity, age, and source of funds.
• "Cookies" — small text files stored on your device to support functionality and analytics.

3. Data We Collect

jin34 collects the following categories of personal data. We apply the principle of data minimisation — we collect no more than is necessary for the stated purpose.

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, Indonesian KTP / passport number	Account creation; KYC verification; age confirmation (21+)
Contact Data	Email address, mobile phone number (Indonesian), residential address	Account communication; transaction notifications; support
Financial Data	Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, e-wallet ID (OVO, DANA, GoPay), transaction history	Deposits, withdrawals, fraud prevention, AML compliance
Technical Data	IP address, browser type, operating system, device identifiers, session timestamps, geo-location	Platform security; fraud detection; geo-restriction enforcement
Gaming Data	Bet history, game selections, win/loss records, bonus usage, session duration	Service delivery; responsible gaming monitoring; personalisation
Preference Data	Favourite sports (e.g., BRI Liga 1, EPL), preferred game types, communication preferences	Personalised experience; targeted promotions (with consent)
Support Data	Live chat transcripts, email correspondence, complaint records	Customer service delivery; quality assurance; dispute resolution
Verification Documents	Scanned KTP, passport, utility bills, selfie photographs	KYC identity verification; regulatory compliance

We do not intentionally collect special categories of personal data (such as health information, religious beliefs, or biometric data) unless required by specific regulatory mandates and with your explicit prior consent.

4. How We Collect Your Data

jin34 collects personal data through the following methods:

4.1 Direct Collection

Data you provide voluntarily when you register an account, complete KYC verification, make deposits or withdrawals, contact our customer support team, complete surveys or feedback forms, or participate in promotions and bonus programmes.

4.2 Automated Collection

When you access our Website, certain technical data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address (which may indicate your general location within Indonesia — Jakarta, Surabaya, Bandung, Medan, Bali, etc.), device type, browser, operating system, pages viewed, and session activity.

4.3 Third-Party Sources

We may receive data about you from trusted third parties including:

• Payment processors and Indonesian banks (transaction confirmation, fraud signals)
• KYC and identity verification service providers
• Anti-fraud and anti-money-laundering (AML) screening services
• Analytics partners (aggregated, pseudonymised data only)
• Publicly available sources where legally permissible

5. Lawful Basis for Processing

jin34 processes your personal data only where a lawful basis exists. The bases we rely upon are:

• Contractual Necessity: Processing required to perform our contract with you — creating and managing your account, processing bets, paying out winnings, and providing customer support.
• Legal Obligation: Processing necessary to comply with applicable laws, including anti-money-laundering regulations, KYC requirements, and data retention obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, network integrity, and improving our services — provided our interests are not overridden by your rights.
• Consent: Marketing communications, optional analytics cookies, and personalised bonus offers — where we rely on consent, you may withdraw it at any time without affecting prior processing.

6. Purpose of Processing

Your personal data is processed for the following purposes by jin34:

1. Creating, maintaining, and securing your jin34 account
2. Verifying your identity and age (21+ requirement) through KYC procedures
3. Processing deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay and similar Indonesian payment channels
4. Processing withdrawal requests to your verified bank account or e-wallet
5. Delivering and improving our sports betting, live casino, slot, and table game services
6. Detecting, investigating, and preventing fraudulent activity, collusion, and bonus abuse
7. Complying with anti-money-laundering (AML) and counter-terrorist financing (CTF) obligations
8. Monitoring gaming behaviour to fulfil responsible gaming duties and identify at-risk players
9. Communicating with you about account activity, promotions, and service updates
10. Providing customer support and resolving disputes
11. Analysing platform usage to improve performance, security, and user experience
12. Personalising your gaming experience including relevant promotions (with consent)

7. Data Sharing and Disclosure

jin3 4 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the circumstances described below:

7.1 Service Providers and Data Processors

We engage carefully vetted third-party processors who act strictly on our documented instructions and are contractually bound to maintain equivalent data protection standards. These include:

• Payment gateway and banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) — for transaction processing only
• KYC and identity verification vendors — for document authentication and age verification
• AML and fraud screening services — for regulatory compliance and platform security
• Cloud hosting and data storage providers — for secure platform infrastructure
• Customer support software providers — for live chat, ticketing, and communication tools
• Analytics platforms — for pseudonymised, aggregated usage data only

7.2 Legal and Regulatory Disclosure

jin34 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jin34, our players, or the general public. Such disclosures are made on a case-by-case basis and limited strictly to the information required.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jin34's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or prominent Website notice prior to any such transfer taking effect and will ensure the receiving entity is bound by equivalent privacy obligations.

7.4 Consent-Based Sharing

Beyond the scenarios described above, jin34 will not share your personal data with any external party without first obtaining your explicit, informed consent. You may withdraw such consent at any time by contacting our support team.

8. Data Retention

jin34 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention schedule is as follows:

Data Category	Retention Period	Rationale
Account and Identity Data	Duration of account + 5 years post-closure	Regulatory KYC and AML requirements
Financial Transaction Records	7 years from transaction date	Financial record-keeping obligations
Gaming History	5 years from last account activity	Dispute resolution; responsible gaming monitoring
KYC Documents	5 years post-account closure	Regulatory verification compliance
Customer Support Records	3 years from last interaction	Quality assurance; dispute evidence
Marketing Consent Records	Duration of consent + 3 years	Evidence of consent basis
Technical / Log Data	13 months from collection	Security monitoring; fraud detection

When data reaches the end of its retention period, it is securely deleted or anonymised in accordance with industry-standard data destruction practices. Anonymised data that can no longer identify any individual may be retained indefinitely for statistical and analytical purposes.

9. Security Measures

jin34 implements a comprehensive, layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

9.1 Technical Safeguards

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents
• Multi-factor authentication (MFA) options for player accounts and all internal administrative systems
• Intrusion detection and prevention systems (IDS/IPS) with 24/7 monitoring
• Regular automated vulnerability scanning and annual penetration testing by independent security firms
• Web application firewalls (WAF) to prevent SQL injection, XSS, and other common attack vectors
• Segregated network architecture isolating player financial data from general application infrastructure

9.2 Organisational Safeguards

• Strict role-based access control — employees access only the data necessary for their specific job function
• Mandatory data privacy training for all staff handling personal data
• Comprehensive data breach response plan with defined escalation and notification procedures
• Regular internal audits of data processing activities and access logs
• Confidentiality agreements binding all employees, contractors, and service providers

While jin34 applies industry-leading security measures, no digital system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected players and relevant authorities within 72 hours of becoming aware of the incident.

10. Cookies and Tracking Technologies

jin34 uses cookies and similar technologies to ensure our platform functions correctly, to enhance your experience, and to gather anonymised usage insights. The cookies we deploy fall into the following categories:

10.1 Strictly Necessary Cookies

These cookies are essential for the Website to operate. They manage session authentication, maintain your login state, preserve shopping cart and bet-slip contents, and enforce security measures. You cannot opt out of strictly necessary cookies while continuing to use our services.

10.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players interact with our Website — which pages are most visited, where errors occur, and how long sessions typically last. The data generated is aggregated and cannot be used to identify individual players. These cookies help us continuously improve platform performance and user experience. You may decline these cookies without affecting core functionality.

10.3 Functionality Cookies

These cookies remember your preferences — your preferred language setting, display preferences, recently viewed games, and favourite sports markets — allowing us to deliver a more personalised experience on return visits.

10.4 Marketing and Targeting Cookies

With your explicit consent, we may deploy cookies that track your interactions across our platform to deliver relevant promotional offers and personalised content. These cookies do not share identifiable data with external advertising networks. You may withdraw consent for marketing cookies at any time through your account settings.

Most modern browsers allow you to view, manage, and delete cookies stored on your device through browser settings. Disabling all cookies may impair certain jin34 features, including account login and bet placement functionality.

11. Your Rights Over Your Personal Data

As a player whose data is processed by jin34, you hold the following rights with respect to your personal information. To exercise any of these rights, contact us using the details in Section 15.

11.1 Right of Access

You have the right to request a copy of the personal data we hold about you and to receive information about how it is processed. We will respond to verified access requests within 30 days.

11.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For account-level details such as your address or contact number, you may update these directly through your account settings panel.

11.3 Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. Please note that we may be legally required to retain certain data (for example, financial records and KYC documents) regardless of an erasure request.

11.4 Right to Restrict Processing

You may request that we limit the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint is being investigated.

11.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider where technically feasible.

11.6 Right to Object

You have the right to object to processing based on our legitimate interests, including profiling for marketing purposes. Where you object to marketing communications, we will cease all marketing contact promptly and no later than within 5 business days of receiving your objection.

11.7 Right to Withdraw Consent

Where we process your data on the basis of your consent (for example, marketing emails or optional analytics), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

12. Minors and Age Restrictions

jin34 services are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 21. All accounts are subject to KYC age-verification procedures, and accounts confirmed to belong to minors are closed immediately with any balances forfeited in accordance with our Terms & Conditions.

If you are a parent or guardian and have reason to believe that a minor has registered an account with jin34, please contact us immediately at [email protected]. We will investigate promptly and take all necessary remedial action, including permanent account closure and deletion of the minor's personal data to the extent permitted by law.

13. International Data Transfers

jin34 operates infrastructure hosted in data centres located in jurisdictions that maintain adequate data protection standards. Where personal data is transferred outside Indonesia to our hosting providers or third-party processors, we ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses (SCCs) approved by relevant data protection authorities
• Data processing agreements that impose obligations equivalent to those described in this Policy
• Transfers to jurisdictions recognised as providing adequate levels of data protection

By using jin34 services, you acknowledge that your data may be transferred, stored, and processed in countries outside Indonesia. We take all reasonable steps to ensure that any international transfer is lawful and that your data receives an equivalent level of protection to that afforded within Indonesia.

14. Changes to This Privacy Policy

jin34 reserves the right to update or revise this Privacy Policy at any time. When material changes are made — for example, changes to the categories of data we collect, new sharing arrangements with third parties, or significant updates to your rights — we will provide prominent notice via:

• A clear notification banner displayed on the Website upon your next login
• An email notification sent to the address registered to your account
• An updated "Effective Date" at the top of this page

We encourage you to review this Policy periodically. Your continued use of jin34 services following the posting of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of our services and may request account closure by contacting our support team.

15. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jin34's handling of your personal data, please contact our Data Protection team through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" for prompt routing
• Live Chat: Available 24/7 on our Website — average first-response time under 60 seconds
• WhatsApp: Contact number available on our Website — 24/7 availability

We aim to resolve all privacy-related enquiries within 14 business days. If you remain dissatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or seek resolution through the dispute process outlined in our Terms & Conditions.